Visitor
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1 Message
How do I retrieve my 16 digit account number?just moved and received a new modem from you and have been on auto pay for several years.
Need help retrieving my full account number. I moved into a new home and set the transfer of service for Saturday. Well the new modem arrived yesterday. I tried calling to activate service and can’t get by the automated system. It recognizes that I have new equipment but directs me to the Xfinity app. No other options. I’m unable to sign on after resetting my password and just not being recognized. Online chat last night can’t proceed without my full account. I have the last four of my acct. I found that on the order confirmation. They’re telling me that I’m using the wrong id but can’t get it without my full account number. Help!! Ron [Edited: "Personal Information"]
EG
Expert
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110.3K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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2K Messages
3 years ago
Hello and thank you for reaching out via our Xfinity Forums. I see this is the first time you have reaching out to us here. I hope you find this way communicating easy and useful. Joining this team of experts in everything Xfinity has really opened my eyes to the amount of customer service I can get in my personal life on social media, which has saved me so much time! My name is Christy and I would be happy to help get everything in order for your new account. To get started, please send me a Peer to peer message with your full name, your current address and your new address.
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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