1 Message
How do I resolve an ongoing issue when reps won’t connect me with a real manager
I went into a store to cancel service on April 18th, 2023. I have a disability, so the rep helped me get everything done and told me I was good to go. After 6 months of homelessness I discovered Xfinity had continued charging me for service. The first or second rep I spoke with in October advised he connected with his manager and was approved to close the account and provide a full refund. Fast forward 6 or 7 calls over two months and I still cannot get this issue resolved. I don’t know what to do from here other than get my story out there.
XfinityGabby
Official Employee
•
1.5K Messages
11 months ago
Hello, @user_quibtw. Thanks for reaching our team on Forums regarding the billing concerns, that's certainly not the experience we want you to have. We can certainly help and look into this further. Please send a DM with your full name and address.
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