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user_7qo36d
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Monday, March 17th, 2025 8:55 PM

How do I request SRO?

Had a tree fall on the lines last week, thankfully the Internet only goes out with heavy winds and rain. When I scheduled an appointment through the Assistant it scheduled an inside tech that I don't need, and when I called the number I was given when I cancelled the inside tech it was an automated answering system that sent me back to the Assistant. Thanks!

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2 months ago

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XfinityMartyR

Official Employee

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2.1K Messages

2 months ago

Thank you for reaching out, user_7qo36d! Are your services currently impacted by the fallen tree? If so, a technician would need to be scheduled out to get you back up and running, or submit the proper service order for the repair. 

 

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user_7qo36d

2 Messages

@XfinityMartyR​ currently everything is working, but on Saturday night the internet kept dropping during the rain and when it stopped it went back to working like usual. The last time a tree branch had fallen on the lines a tech came out and the inner metal core had pulled out from the connector, he put a new one on and it fixed the issue. My internet cable coming from the pole is also hanging down in my yard.

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2 months ago

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XfinityMartyR

Official Employee

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2.1K Messages

 

user_7qo36d Thanks for the additional details! Please send us a direct message, so we can get our local team out to help. 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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2 months ago

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