How do I request a technician appointment?

My internet line that was buried was sliced into two pieces. I managed to use electrical tape and “repair it” temporarily. This won’t last. I imagine the first rain and it will be ruined. I really need someone to come to my house and fix it. I tried the online chat, but the computer doesn’t understand that just because I currently have internet, doesn’t mean there isn’t an issue. I can’t seem to get ahold of any anyone when I call. What do I do?
[Edited: "Personal Information"]

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XfinityRaf

Official Employee

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1.2K Messages

5 months ago

Good afternoon @user_xgbecp. If you could send our team a direct message with your full name and full address, we can schedule a tech appointment for you.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_d023a0

Visitor

•

1 Message

I would like to relocate my modem in my home to accommodate streaming of all of my TVs

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1 month ago

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XfinityQuemekia

Official Employee

•

515 Messages

Thanks for reaching out @user_d023a0.

I completely understand wanting a great connection for your streaming needs.

Could you send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_dbo79

Visitor

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1 Message

2 months ago

schedule a tech visit to [Edited: "Personal Information"]

(edited)

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XfinityGabriel

Official Employee

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2.6K Messages

user_dbo79, Thank you so much for your paitence. We will be happy to help with scheduling an appointment for you. In order to further assist with scheduling an appointment for you, please send us a direct message with your first/last name and full address by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message. The Xfinity Assistant and the Xfinity app can also help you troubleshoot and schedule technician appointments whenever needed. Start by asking the Xfinity Assistant for help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

2 months ago

0

Customer Service

user_xgbecp

How do I request a technician appointment?

XfinityRaf

user_d023a0

XfinityQuemekia

user_dbo79

XfinityGabriel

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