1 Message
How do I request a technician appointment?
My internet line that was buried was sliced into two pieces. I managed to use electrical tape and “repair it” temporarily. This won’t last. I imagine the first rain and it will be ruined. I really need someone to come to my house and fix it. I tried the online chat, but the computer doesn’t understand that just because I currently have internet, doesn’t mean there isn’t an issue. I can’t seem to get ahold of any anyone when I call. What do I do?
[Edited: "Personal Information"]
XfinityRaf
Official Employee
•
1.1K Messages
4 months ago
Good afternoon @user_xgbecp. If you could send our team a direct message with your full name and full address, we can schedule a tech appointment for you.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_dbo79
Visitor
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1 Message
8 days ago
schedule a tech visit to [Edited: "Personal Information"]
(edited)
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