How do I request a technician appointment?

My internet line that was buried was sliced into two pieces.  I managed to use electrical tape and “repair it” temporarily.  This won’t last.  I imagine the first rain and it will be ruined.  I really need someone to come to my house and fix it.  I tried the online chat, but the computer doesn’t understand that just because I currently have internet, doesn’t mean there isn’t an issue.  I can’t seem to get ahold of any anyone when I call.  What do I do?  
[Edited: "Personal Information"]