How Do I Request A Review of My Account

COVID-19 has found us jobless for the first time in 10 years. I think we have been with you for 5-6 years now. I need to know what we can do to make my bill less per month but keep the fast internet and a lot of the channels. Also, I need a payment extension. How do I do that again? Any help is so appreciated. Thank you.

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XfinityDena

Official Employee

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3.6K Messages

5 years ago

Thank you for reaching out today! I am here to assist you with your monthly rate and would be happy to review your account and see what is going on! To assist you further please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message". Thank you for your continued patience, and I hope to hear from you soon!

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Expert

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32.5K Messages

5 years ago

@dacsr0313

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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Customer Service

dacsr0313

How Do I Request A Review of My Account

XfinityDena

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