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How Do I Request A Review of My Account
COVID-19 has found us jobless for the first time in 10 years. I think we have been with you for 5-6 years now. I need to know what we can do to make my bill less per month but keep the fast internet and a lot of the channels. Also, I need a payment extension. How do I do that again? Any help is so appreciated. Thank you.
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ComcastDena
Official Employee
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77 Messages
2 m ago
Thank you for reaching out today! I am here to assist you with your monthly rate and would be happy to review your account and see what is going on! To assist you further please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message". Thank you for your continued patience, and I hope to hear from you soon!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@dacsr0313
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