How do I report downed aerial cable wire?
How on earth am I supposed to report a downed aerial cable wire that (a) has left my home entirely without internet and (b) is lying in the street outside my house? I have been trying to report the problem for more than an hour and the only option appears to the the Xfinity Assistant bot, which asks me to sign in. Then it thanks me for signing in, and takes me to a different page. Then when I navigate back to the support page, it tells me it can help me better if I sign in. It's infuriating. The call-in help line insists that I power cycle my devices (which will not work because the aerial wire has been completely severed) and refuses to connect me to an actual human. There appears to be no other way to contact comcast/xfinity.
The wires at my home are on the ground. I work from home, so this presents an immediate and significant problem. I need someone to come out and fix it.