Visitor
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9 Messages
How do I report chat agents?
I have a full transcript for anyone who cares about this issue.
4 or 5 chat agents today told me that I would "guaranteed" have a technician by 5pm and that they were helping me by putting me on the wait-list.
Well, the last dude flat out admitted that they never had a tech available to begin with. So the first people were just lying to get some good ratings.
This is ridiculous and unacceptable.
XfinityVianney
Official Employee
•
2.3K Messages
7 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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