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Lkpolo
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Problem Solver

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550 Messages

Monday, June 22nd, 2026 8:47 PM

How do I report an outage …

It must be bad. Anyway, no one on our road has any type of service. however my WiFi iPad does seem to be connected to WiFi to type here. We have no TV service and the Xfinity app wont work and I can’t call any Xfinity number to report the outage since the number just disconnects. 

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Updated 

12 minutes ago

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XfinityNatalie

Official Employee

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849 Messages

11 hours ago

Greetings, Lkpolo! Thanks for reaching out about your TV service interruption. We are aware of a known video issue that affected a few areas earlier. Some users have reported that it is back up and running properly again. Please let us know if you still need further assistance. 

 

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Lkpolo

Problem Solver

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550 Messages

57 minutes ago

Thank you for checking. Yes, service was restored. 

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XfinityBillie

Official Employee

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4.2K Messages

@Lkpolo Perfect! We appreciate your time in reaching out to us here on our Xfinity Forums and I want to make sure that all of your concerns are 100% resolved. Outside of the service interruption, did you have any questions or concerns regarding anything else on the account, such as billing or any other services issues or changes to the account you had been considering?

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