1 Message
How do I report an outage?
The cable is hanging off of my pool and I have no service. Cannot get a hold of anyone through your chat. It does not allow reporting this outage and keeps trying to troubleshoot my service. There’s nothing to troubleshoot. The cable is disconnected and laying across the road
XfinityJamesC
Official Employee
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2.4K Messages
9 months ago
Greetings, @user_33idv1! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this downed cable line. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_lapz9c
1 Message
6 months ago
Good luck. They want you to do everything on line so you have no contact with a live person. I’m switching to Starlink
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