Visitor
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1 Message
HOW DO I REPORT A SUBCONTRACTOR & FILE CLAIM FOR DAMAGE ON MY PROPERTY THEY CAUSED
Their subcontractor CCU broke a water line at my house causing a leak. How do I report a subcontractor so that I can get reimbursed for the damage done to my property? I would like to be contacted by Comcast so that this can be resolved.
EG
Expert
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111.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.3K Messages
2 years ago
Hello @user_2da40c, and thank you for reaching out about a damage claim you need to file due to a broke water line. I would be happy to put in a request to have the claim looked at for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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