Visitor

 • 

1 Message

Monday, August 4th, 2025

how do I report a service problem

All cable channels have pixilated pictures, for over a week now.  Have rebooted, restarted, no change.  How do I report that and get some assistance? No phone number listed anywhere.

Oldest First
Selected Oldest First

Expert

 • 

112.3K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.7K Messages

2 days ago

Hello, @user_gule90 you've come to the right place to get help you channel pixilation issue. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

forum icon

New to the Community?

Start Here