Visitor
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1 Message
how do I report a service problem
All cable channels have pixilated pictures, for over a week now. Have rebooted, restarted, no change. How do I report that and get some assistance? No phone number listed anywhere.
Visitor
•
1 Message
All cable channels have pixilated pictures, for over a week now. Have rebooted, restarted, no change. How do I report that and get some assistance? No phone number listed anywhere.
EG
Expert
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112.9K Messages
26 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.8K Messages
26 days ago
Hello, @user_gule90 you've come to the right place to get help you channel pixilation issue. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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