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how do I report a downed line?
There is a downed line by [Edited: "Personal Information"]. It has been down for at least a week. I reported it about 6 days ago, but it has not been repaired. It is down at the head of the alley next to my house and is definitely a safety issue.
John [Edited: "Personal Information"]
GeneLa56
Contributor
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83 Messages
2 months ago
You can try the Chat icon at the top of this page. Little Flag with a couple of lines. Good luck.
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EG
Expert
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110K Messages
2 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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110K Messages
2 months ago
@GeneLa56 @user_b5j68y
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityAlfonso
Official Employee
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1.6K Messages
2 months ago
Hello user_b5j68y thank you so much for taking the time and reaching out via our Xfinity Forums! We would be happy to assist in resoling this downed line concern. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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