How do I report a damaged Comcast utility box

We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you pleas find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message. 

Hi Roberto, could I get an update on this? It is now 3 months later and nothing has been done on this request.

@user_m4q4bx It looks like we received your DM and requested additional information but never received a reply. We would need to get a ticket opened to address it, you can also report it yourself here. However if you would like us to assist, please send us a new DM with your full name and address to Xfinity Support. 

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