Good evening user_4i3ga7! If you're looking to report a cut cable line, you're in the right place 👍 We'd be happy to pass along an information on cut lines to our local teams for repair and appreciate you bringing it to our attention. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinitySeth
Official Employee
•
581 Messages
14 hours ago
Good evening user_4i3ga7! If you're looking to report a cut cable line, you're in the right place 👍 We'd be happy to pass along an information on cut lines to our local teams for repair and appreciate you bringing it to our attention. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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