Visitor
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1 Message
How do I report a bee infestation in a pedestal in my back yard?
There is a pedestal in my back yard that is infested with bees - there must be a hive inside. I contacted an exterminator and a beekeeper, and neither will touch it because I do not "own" the box. I cannot tell if it is an Xifinity box or someone else's, as it is completely COVERED with bees. It appears to be rectangular in profile and a light green plastic material. The 811 service (the "call before you dig" people) tell me it is either Xfinity, AT&T, or CenterPoint. I already had CenterPoint out and they confirmed it is not theirs. I also have an appointment with AT&T. How do I get someone out to look at it?
EG
Expert
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119.9K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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966 Messages
8 hours ago
Hey there, user_gkl714! Thanks for posting on our XFINITY Community forum. Our team will be more than happy to look into your concern regarding this bee infestation in the pedestal. To set up an appointment, we will need to access your account first. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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