gotrees's profile

New Poster

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8 Messages

Sun, Oct 4, 2020 3:00 PM

How do I remove a reserved IP address from a disconnected device?

Hello,

I basically have the exact same question as was asked in this thread, which never got resolved.

Basically, I no longer have access to some of the devices which have a reserved IP address assigned to them, so I can no longer connect them to my Xfinitiy router to unassign those addresses. I really need to solve this problem, so help would be greatly appreciated. Really seems like comcast really messed up by not including a way to free up old reserved addresses.

Thanks!

Responses

New Poster

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8 Messages

7 m ago

Here is another case where somebody had the same issue. Their "solution" was to just throw the comcast hardware away and upgrade to something better.

New Poster

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8 Messages

7 m ago

I'm hoping that if nobody can help me with this, at the very least this can be escalated to someone who can fix this bug.

New Poster

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8 Messages

7 m ago

If somebody could tell me how to reset ALL my reserved IP addresses, that would be useful too.

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @gotrees

 

Thanks for using the Xfinity Forums to get help removing a reserved IP address. I'd be happy to help! Please send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe" and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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