New Poster
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8 Messages
How do I remove a reserved IP address from a disconnected device?
Hello,
I basically have the exact same question as was asked in this thread, which never got resolved.
Basically, I no longer have access to some of the devices which have a reserved IP address assigned to them, so I can no longer connect them to my Xfinitiy router to unassign those addresses. I really need to solve this problem, so help would be greatly appreciated. Really seems like comcast really messed up by not including a way to free up old reserved addresses.
Thanks!
Responses
gotrees
New Poster
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8 Messages
7 m ago
Here is another case where somebody had the same issue. Their "solution" was to just throw the comcast hardware away and upgrade to something better.
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gotrees
New Poster
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8 Messages
7 m ago
I'm hoping that if nobody can help me with this, at the very least this can be escalated to someone who can fix this bug.
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gotrees
New Poster
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8 Messages
7 m ago
If somebody could tell me how to reset ALL my reserved IP addresses, that would be useful too.
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ComcastChe
Official Employee
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6.1K Messages
7 m ago
Hi @gotrees,
Thanks for using the Xfinity Forums to get help removing a reserved IP address. I'd be happy to help! Please send me a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe" and then click send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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