Visitor
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1 Message
how do i receive my free xfinity wifi pod
when we signed up for xfinity we were promissed 1 free wifi pod. its never been sent, we have one location that needs better coverage for a wifi camera. this camera constantly goes in and out of connection. i just asking what was promissed. i understand there is a process that checks our home for connection strength. i believe it has been done at our home. but the camera continues to lose connection due to the poor strength. we have been a very long standing customer. please help
EG
Expert
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115.6K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.6K Messages
3 hours ago
Hi user_6czu7i! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you choosing Xfinity as your service provider, and please know my team is always here to support you. You will get the first Whole Home Wi-Fi evaluation results email about 14 days after activating xFi Complete. If Wi-Fi Extenders are recommended, the email will include a self-service link to order free Wi-Fi Extenders. Free Wi-Fi Extenders can only be redeemed through the link in the results email.
The email would have been sent to the primary email address on file. Just to confirm, have you seen the Whole Home Wi-Fi evaluation results email on your end? Please be sure to check your junk/spam folders.
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