2 Messages
How do I reach a human being in the United States
I have spent 3 months arguing with your chat team, being transferred from one incompetent person to the next with no authority to do anything close to what they all promise. I have been lied to and wasted 10 hours on the phone with the wrong department, hung up on after waiting on hold and also my chat session ended after 3-4 hours. I have been promised a promotion would be added to my account only to find out the next day it was not, and not sonly was it not added, but the promotion wasn’t even available. I have been told I would get credits on my account only to have a text message tell me the request for the credit offered to me by a “supervisor” has been denied. Will you stop hiding behind AI and an incompetent service staff and actually respond to your customers?
XfinitySheila
Official Employee
•
1.1K Messages
3 months ago
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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