Hello, @user_dd0f3d Our Seasonal Convenience Plan allows Xfinity customers to temporarily suspend their services while away, helping them save money. To enroll, customers must visit the Seasonal Convenience Plan homepage, sign in, select start and end dates, choose a contact email, specify billing preferences, and accept the Terms & Conditions. After submitting, a confirmation screen and email will be provided. Customers can manage their plan online, including canceling or changing dates, but can only cancel before the plan starts. Changes require consent to rates and charges before saving.
EG
Expert
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118.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.5K Messages
2 hours ago
Hello, @user_dd0f3d Our Seasonal Convenience Plan allows Xfinity customers to temporarily suspend their services while away, helping them save money. To enroll, customers must visit the Seasonal Convenience Plan homepage, sign in, select start and end dates, choose a contact email, specify billing preferences, and accept the Terms & Conditions. After submitting, a confirmation screen and email will be provided. Customers can manage their plan online, including canceling or changing dates, but can only cancel before the plan starts. Changes require consent to rates and charges before saving.
For more details see: https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment
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