Visitor
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1 Message
How do I open a serviceability request?
Currently, my residence is not connected to the Xfinity network. After many headaches with our current provider, I've decided to switch to Xfinity. I was wondering what I have to do to open a serviceability request.
EG
Expert
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110.4K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCShaina
Problem Solver
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393 Messages
2 years ago
@tengler537 Thank you for contacting us here at the Xfinity Community Forums regarding this serviceability request for your home! We're excited to hear you are looking to join the Xfinity family and would love to assist you with creating that request today.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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