user_id7ckf Happy to help get this cover back on the box. If water gets in there it can really throw things for a loop. Appreciate the heads-up. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
@user_id7ckf sorry to hear you're having issues locating the direct message option. You'll want to ensure you're signed in to your account, the direct message icon will be in top right corner next to the Bell and Xfinity Forums profile icons. Please let me know if that was helpful, or if you're still having issues with sending a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_id7ckf thank you for sending the direct message, I was able to locate that and will follow up with you there to help get the equipment fixed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityThomasB
Official Employee
•
2.2K Messages
1 day ago
user_id7ckf Happy to help get this cover back on the box. If water gets in there it can really throw things for a loop. Appreciate the heads-up. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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