How do I manually update my Xfinity router?

@XfinityKei​ I just want to update the router for more security.  That's all.  

No problem! I can either have one shipped out to you or you can stop by your local Xfinity Store with your old modem and have them swap it out there. 

You mean I need to go to an xfinity store to update it?

@XfinityAntoine​ 

 

user_tdwr40, are we talking software upgrade or physically upgrading the modem to a newer model/ version.

 

I think they mean a software upgrade, not a physical modem upgrade.

@Br5491 Thank you for reaching out to our community forum so we can make sure your connection is stable. You can always use the Xfinity app to troubleshoot service issues, send signals to your modem, and even schedule an appointment with a technician when needed! It's a really handy tool to have :).

I can definitely troubleshoot with you from here as well. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

@Br5491​ Did your issue get resolved? If so, do you know what they did? I'm still having the same issue and no one can fix it. 

@user_jt0lh4 I am sorry to hear you are having issues with your modem. 

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!