how do i make an appointment for a technician to come to my house?

i signed up 2 months ago and I pay for 1gig internet. for the first month i was getting consistently no higher then 300megs down. So i made an appointment for a technician to come to my house to check on why this was happening. All of a sudden I was getting my 1gig internet speed. So i cancelled the appointment. I got that 1gig speed for two days and the rest of this month my speed has consistently been 150megs. [Edited: "Inappropriate Language"]. How do i get an appointment for a technician to come out to my house?

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XfinityJosephA

Official Employee

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2.5K Messages

11 hours ago

user_w8d25x we can help you schedule an appointment. Please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

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BruceW

Gold Problem Solver

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27.7K Messages

7 hours ago

@XfinityJosephA wrote: "... You can see how to send us a direct message here ..."

Actually the posted link does not work -- it leads to a "404 Not Found" page. No doubt the employee meant to post https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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Customer Service

user_w8d25x

how do i make an appointment for a technician to come to my house?

XfinityJosephA

BruceW

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