Visitor
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1 Message
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
Visitor
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1 Message
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
user_w3j33j
Visitor
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1 Message
2 days ago
Not sure if this is standard policy to hang up on customers , but it’s very rude. I didn’t call Xfinity they called me and ask me about the service I say I have bad service since I’ve been with them. No sorry of anything just click.
(edited)
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comp-teacher
Visitor
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1 Message
15 hours ago
I made a simple request to order my local TV channels from Xfinity. I wanted the 10 cable TV channels for stations like my local PBS, ABC, NBC, CBS, and so on. I wanted to access these channels through the Xfinity Stream app on my Apple TV and Smart TV. The cost was $65 per month. When I had cable boxes this service worked great.
Unfortunately, after placing this order, I never received the channels I had paid for. I contacted Xfinity’s technical services and spoke with a helpful support agent. Although she couldn’t resolve my issue, she upgraded me to a tier 2 agent.
Tier 2 called me three times, each time ringing my iPhone and asking me to press 1 to continue. It only gave me 15 seconds to do so, and each time I pressed 1, the call ended. Frustrated, I went back online and spoke to a few more Tier 1 agents. Each one asked me ignorant questions, like what channels I expected. I told them the 10 channels I had paid for. The same thing kept happening, and no one was able to resolve the issue.
After being frustrated, I demanded to speak to a manager. I was supposedly sent to a Tier 3 manager, but his courtesy, empathy, and assurance were just lies. The issue was never resolved. I waited for three days without any resolution.
I tried calling the 1-800 number at noon on a Saturday. The robo-phone system told me that the office was closed and that their hours were 8 am to 10 pm. It was 12 noon!
I returned to the useless Xfinity assistance and tried to get a human on chat. I tried to get Tier 3 to call me back, but the same call-back hang-up happened again. Then, I was sent to internet sales, who sent me back to your useless Tier 1 tech, who repeated the same nonsense. Finally, I got through to him and told him I wanted to cancel the cable core service because no one was competent enough to make it work.
He gave me a number and put me in the queue. I stayed on hold because your call-back service is rubbish. Finally, I got a human to end this nightmare. It’s evident to me that Xfinity’s idea of quality customer service is just lip service, without any substance.
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