Visitor
•
1 Message
How do I make a complaint to some one higher up then Xfinity employees
I signed up for the essential $14.95 plan I decided I would ask a question about what the other plans offer I didn't say I wanted to change my plan not at all somewhere in between messaging Xfinity my Internet shut off unsure why when I was right next to the thing when I finally got connected the chat had ended so I went on paying my $14.95 bill then I get an email saying I owe them $165 I got on my app and I talked to 3 other employees telling me they fixed the problem but they haven't now they have my account in collection I never gave that employee my consent to change my plan and I'm pretty [Edited: "Language"] that they did I'm on a fixed income I can't afford a higher paying Internet what do I do?
XfinityJoe
Official Employee
•
1.3K Messages
6 hours ago
Good morning @user_9pzbph our team would be happy to review your account with you and answer any questions you may have. WE do send an order summary for customers to review and approve before an account change can be processed.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0