4 Messages

Saturday, October 18th, 2025

How do I log a damage claim/complaint?

Xfinity had a 3rd party dig under my driveway and under my lawn to install a neighbors Xfinity service cable.  3 times I asked that they do not come on to my property unless I was present to assure there was no damage to my irrigation system or driveway.  They still showed up when I was not home and did the install damaging my lawn.

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Selected Oldest First

Official Employee

 • 

3.7K Messages

3 days ago

I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! @user_3980he


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

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