Visitor
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1 Message
How do I know if my appointment person came?
My apartment requires a code to get in and I got a text that the xfinity technician was on their way 40 minutes ago but no update. I’m not sure if they left because they couldn’t get in, or if they still have no arrived
XfinityDemetrise
Official Employee
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462 Messages
1 hour ago
Hi there @user_38too5 Thank you so much for reaching out on our Xfinity Community Forum about your appointment. I'll be happy to assist. Your latest appointment details should be available on your Xfinity App. I'll be happy to take a closer look into this for you. Please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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