How do I increase my data usage limit?

I totally agree, $10 per 50GB over is outrageous!  The 1.2T cap isn't enough for a gaming family in 2024.  And $30 more per month to go unlimited it also outrageous considering how much we pay already for internet+tv+phone+cell for a family of 4.  xfinity doesn't care because they can get away with it and know everyone will pay because there isn't really an alternative...

Thank you so much for taking the time out of your day to reach out @user_b6b38a

1.2 TB is a massive amount. With it, you can: 
 
• Stream between 480 and 560 of HD video a month. 
• Stream more than 150 hours of 4K video a month. 
• Stream more than 21,600 hours of music. 
• Spend nearly 3,500 hours of videoconferencing (Zoom, FaceTime, Google Duo, Houseparty, etc.). 
• Play more than 34,400 hours of online games in a month. 
• Watch nearly 1,200 hours of distance learning videos on Seesaw or Google Classroom.  
• Participate in 390 hours of virtual workouts (Peloton, The Mirror, etc). 

If a customer chooses to utilize 1.2 TB in a month, we will automatically add 50 GBs increments to their account for an additional $10 fee per month per increment.  The charge will not exceed $100 each month regardless of usage. I would be happy to assist you with the current promotions to have unlimited data added to the account. I know even in my own household our data usage has increased and changed a lot since I am working from home and my kids are back in school. You can monitor your data usage using your Xfinity app and with our Data Usage Center with the link: https://www.xfinity.com/learn/internet-service/data?linkId=137770825. You can learn more about our unlimited data packages with the link: https://www.xfinity.com/learn/internet-service/data as well as add them there too!

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message