Visitor
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1 Message
How do I have a coaxial line replaced?
A contractor recently cut the coaxial cable between the edge of our property and the house. I'm wondering how we (the homeowners) can get it replaced properly. My questions are:
- Are we required to have Xfinity replace the line, or can we have the work done by a third-party contractor?
- Can Xfinity replace the line?
- If we have a third-party contractor do the work, what standards to they need to adhere to? For instance, cable type (RG11?), burial depth, protective sheath, etc.
Thank you!
XfinityJohnG
Official Employee
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2.2K Messages
1 year ago
Thank you very much for reaching out to us here @Monster803. If there is a cut line like that we would normally recommend having our team replace that line. I will be happy to get that set up if you could send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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