The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_aviw8a Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
Hello, @user_aviw8a. I appreciate you reaching out to us via Forums for assistance. I see you were able to send us a DM. Let's continue our conversation in a private setting.
EG
Expert
•
110.1K Messages
3 months ago
The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_aviw8a Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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0
XfinityRaul
Official Employee
•
1.9K Messages
3 months ago
Hello, @user_aviw8a. I appreciate you reaching out to us via Forums for assistance. I see you were able to send us a DM. Let's continue our conversation in a private setting.
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