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Visitor

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5 Messages

Tuesday, July 1st, 2025 10:00 PM

How do I get through to a live tech support agent?

There are times when I need technical or customer support and lately it has become next to impossible to reach a live person via chat or non-intelligent bots. When I call, which is rare, I have a question that the bot can't answer but I can't reach a live person to talk with. I spent most of an hour today trying every conceivable way to get past the roadblocks setup by the bot which would not connect me to a live agent no matter what. There are times when I'm trying to help an elderly client of mine with their issues at Xfinity and have the same issue. I don't need to reset the Comcast equipment to solve my questions, but I'm forced to do so or threatened that bypassing that will make me wait longer for technical support, or as today I'm simply disconnected! If Comcast wants to improve customer support, they need to provide a simple option to reach a live agent on any topic without wasting a half hour or more trying to trick the bot into cooperating. You're wasting my time and my client's time and expense when I need tech support and can't find a reasonable way to get it. In the future, how can I reach real live support in a reasonably simple way without uselessly restarting my service?

Official Employee

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1.9K Messages

4 days ago

Thank you very much for reaching out here @user_97990f. We can always assist you from here with any service or account issues. How may we assist you today?

Visitor

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5 Messages

Are you saying that the only way to get live help from Comcast is through this forum which is not even linked on the Comcast web site? I didn't even get a text or email from you indicating you had responded to my post here. I had to search for the forum anew and find my post to discover you had responded. 

Official Employee

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1.9K Messages

@user_97990f, we are not the only option to connect with a live agent. You can always use the https://www.xfinity.com/xfinityassistant/ site or connect through your Xfinity app. There are also options to connect with agents through other social media platforms as well. On this platform we are part of the corporate digital care team, and we cab assist you with any account or service issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 days ago

I'm looking for Xfinity customer complaint email

Official Employee

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886 Messages

@user_91cjkf  Hello, we invite you to create your own post. Add as much info on it without your personal info, and you'll get assistance from the community and employees. Thanks for making it a great place to get help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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