How do I get the wireless 1GB Xfi gateway that is included in my City View Farms Bulk apartment agreement?

I live at City View Farms in Franklin, Indiana. They have a BULK internet agreement for all the apartments that includes GB internet with a wireless Xfi gateway.

I went to the local store (Greenwood, Indiana) last week and they changed my internet service but I did not get the Xfi wireless gateway that is included with the BULK agreement.

I asked for it.

I went to the Apartment office after and they mentioned they have had several issues with the BULK program and asked me to call Xfinity.

I called Xfinity last Friday 3/20 and asked again for the Xfi wireless gateway.

I still do not have it?

I can no longer change my TV service, I always get sent to a screen that says to call.

Responses

Oldest First

Selected Oldest First

EG

Expert

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116.9K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinitySara

Official Employee

•

2.4K Messages

7 hours ago

Hey, @user_sh2eq8! We can take a closer look for you, no problem :) You've definitely reached out to the right team! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

(edited)

0

Customer Service

user_sh2eq8

How do I get the wireless 1GB Xfi gateway that is included in my City View Farms Bulk apartment agreement?

EG

XfinitySara

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