Regular Visitor
•
4 Messages
How do I get the wireless 1GB Xfi gateway that is included in my City View Farms Bulk apartment agreement?
I live at City View Farms in Franklin, Indiana. They have a BULK internet agreement for all the apartments that includes GB internet with a wireless Xfi gateway.
I went to the local store (Greenwood, Indiana) last week and they changed my internet service but I did not get the Xfi wireless gateway that is included with the BULK agreement.
I asked for it.
I went to the Apartment office after and they mentioned they have had several issues with the BULK program and asked me to call Xfinity.
I called Xfinity last Friday 3/20 and asked again for the Xfi wireless gateway.
I still do not have it?
I can no longer change my TV service, I always get sent to a screen that says to call.
Accepted Solution
XfinitySara
Official Employee
•
2.5K Messages
27 days ago
Hey, @user_sh2eq8! We can take a closer look for you, no problem :) You've definitely reached out to the right team! Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
(edited)
0
0
Accepted Solution
XfinitySara
Official Employee
•
2.5K Messages
21 days ago
@user_sh2eq8 - It's been a pleasure helping you! Looks like the new modem we ordered has arrived and been installed. Wonderful :) If you ever need anything else down the road, please don't hesitate to create a new post, and both our community and Digital Care Team remain here to help however we can!
0
0
EG
Expert
•
117.5K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0