Visitor

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1 Message

Tuesday, December 30th, 2025 3:56 PM

How do I get the most updated equipment upgrade for free without changing my plan

I cant get a hold of a person and are not able to see when my plan will change 

I want  the exchange  of the modme to the newest  model as well as the streaming  box i have to be upgraded  with out changing  my plan and being charged more money 

There is no where thst shows when my current discounted plan ends 

Not able to get a human on the phone 

Oldest First
Selected Oldest First

Official Employee

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2.9K Messages

11 hours ago

 

user_k1smn4, Hi there! Thanks for reaching out. I can understand the importance of seeing when your plan will change and upgrading your equipment. I am the same way as a consumer myself. You've reached the right team. Over social media, we are a dedicated team of experts who specialize in plan change concerns such as this. We can help. The best way to check when a promotion ends is by reviewing your most recent bill statement, which will indicate any current promotions, including the pricing, discounted amount, and the scheduled end date. When you sign up for a promotion, you also receive a confirmation of your order to your email. To further assist with these details of your account, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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