Visitor
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1 Message
How do I get the field survey to let me know when their here?
I want to be able to talk to the field surveyor when they come out. They're already scheduled but I don't know when they're coming.
Visitor
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1 Message
I want to be able to talk to the field surveyor when they come out. They're already scheduled but I don't know when they're coming.
EG
Expert
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122.3K Messages
16 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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1.1K Messages
16 days ago
Hey there, user_3rizaj! Thanks for reaching out to our XFINITY Community forum with your concerns regarding your survey appointment. We would be more than happy to review these details with you. To disclose account information, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ziuzzu
Visitor
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1 Message
1 hour ago
Hi I would like too Appreciate the services i received from A Xfinity employee in Rome ga Xfinity store 30161 ,His name is Oscar and he was such a pleasure to work with he helped me for the first two weeks of transferring my services too a new address he updated me everyday on Xfinity creating me a ID for my address he was a great help and supportive he still updated me after hours
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