How do I get someone in the United States

Summary of my issue is above - I thank you for your apology however I am cancelling in person tmro. My bill has been slowly sky rocketing for years and now your customer service is awful and you cannot get a live person in the United States on the phone- that was the last straw . Btw I had to block the chats because someone again texted me “ directions to a store I asked for “ which I didn’t 17 times in a row today .. not sure if you have robots / incompetent people or both . But I’m out 

We understand your concerns and hate losing you as our valued customer.  We can assist here via our Direct Messaging system for any account actions if you'd prefer. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

Your “ direct messages” are AI bots and if they are not you seriously need to re train your over seas team I had to block x finity because I was getting random texts at all hours 12am etc .. so that’s not helpful .. I cancelled cable and will cancel internet as well I would highly suggest making your prices more competitive and having better customer service with live people on the phone in this country .. thank you 

Thank you for that feedback @user_bn07nc. I will be happy to assist you from here with any account issue or request. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I have the same issue. I want to be connected to someone here in the United States, and this is so awful especially when having technical issues. They don’t understand what we are speaking about, and if I hear “By the way, Ma’am..” again, I’m gonna rip my hair out.