1 Message
How do i get rid of xfinity voice from my current plan.
I have had xfinity voice as part of my plan since day one and the only time i have used it is when my parents called to confirm they had the right number. I don’t need it and could use 30 bucks a month on anything else. I can’t figure out how to get rid of it no matter how hard i try though. Changing your plan on the website doesn’t give you that option.
CC_Tony
Retired Employee
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1.4K Messages
4 months ago
@user_qen6my, hello! I hope you are having a great day so far. Do you happen to have one of our grandfathered Triple or Quad Plays? If so, then you would need to update your plan to one of our modern versions. We can help you with that and make sure you know the differences between the plans and prices. Go ahead and send a DM to Xfinity Support with your full name and address to get started. I'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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CC_Tony
Retired Employee
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1.4K Messages
4 months ago
Moving to customer service board.
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