huckncatchWL's profile

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1 Message

Tue, Feb 23, 2021 12:00 PM

How do I get my cable repaired after tree limb damage?

Yes, we had a Winter Storm Event, but my cable was working until a tree limb fell and yanked the cable from the street.


Where/how do I schedule service? I go the the status page and get told that there is an outage in my area. That may be, but that is NOT the problem I have. Neighbors with Comcast do not have a service outage.


All I can do is sign up for text messages that promise to tell me when my service is restored. I can see that for myself by looking out the window. I'd like to see a Comcast technician out there repairing my cable.


This is a simple repair, I can't even speak with a rep to get in line for a service tech to fix the problem.





Official Employee


79 Messages

2 m ago

Oh, no! I'm sorry to hear about that storm causing the tree limb to fall on your cable, @huckncatchWL ! We can definitely help get our team out there to assist with repairing that line for you.


Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file by clicking on my name (ComcastKaitlan) and then selecting Message. I look forward to working with you!

I am an Official Comcast Employee.
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