Visitor
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3 Messages
How do i get in touch with Maintenance? phone system forces sales and installs
i just tried the phone support 1-800-934-6489 but there is no way to request an outside plant line technician to fix a severed cable. my options are to start new service, or troubleshoot current service (which i do not have).
I think got the option to fix this via text, so i said yes. the text asked me if i was ready to start, i said yes, and it replied instantly that it is unable to help me ha!
How do i get MAINTENANCE, not sales or installers, to come fix this severed cable?!? Please help.
Lord loves a workin' man.
EG
Expert
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118.3K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.3K Messages
1 month ago
Hello @user_bsot2g our team can help you set up the right work order to fix the line. We'll need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
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