How do I get Comcast to take their equipment damaged, disconnected and laying in a tree seriously?

I live in a canyon with 1 road, one way in and one way out. Last night we had a 90 foot tree fall over in a storm and take out power, phone and cable. This morning after the fire department came out and cleared the road, I called PG&E and they came out with AT&T to fix the power and phone. I asked PG&E and was told to call Comcast to get them out, their cable is sitting on a branch of a tree next to the telephone pole. After their IVR tried to restart my modem (15 minutes in total with a call back) I was routed to an offshore support person. After 45 minutes of trying to get them to understand their equipment was sitting in a tree 25 feet up, trying to restart my modem and them not wanting me let me escalate to the shift supervisor, they made an appointment for me, for tomorrow all while I had a crew of 10 from PG&E and AT&T rebuilding their lines. An hour later I got a call from support telling me that everything was working now. I asked how they did it since the wire was still in the tree and the support type came up with a lame excuse, said I had an appointment and routed me to another number to call. I called that number and went through the same, lame IVR and process but was finally able to escalate to a shift supervisor that said they would call me back in an hour, that was two hours ago. All I'm trying to understand is, is there such a thing as an emergency crew for Comcast and does anyone care that their equipment is laying in a tree on a limb 25 feet up? BTW this for real, not making any of it up. I've run call centers for very large companies (Cisco, Google, Dell and others), been involved with networking for 30 years and I have NEVER experienced anything even similar to this; I'm pointing out a problem and they don't seems to care.