Visitor
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1 Message
HOW do I get an agent who can actually help me change my plan?
How do I get an 'onshore' agent who has a firm understanding of the English language, does not give out fake ticket numbers and confirmation numbers, and doesn't place you on a 'brief hold' for 38 minutes while they process a fake order? I spent almost 3 hours and spoke to 6 different people tonight. No one helped me change my plan, in fact, they made it MUCH worse than before I called in today. If I had ANY other options for an internet provider in my area, I'd switch in a heartbeat.
user_10awct
Visitor
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1 Message
15 hours ago
Just about every time I have spoken with an Xfinity agent over the phone, they are always trying to upsell me. There's no place on the website to downgrade anything. Even though they're billing me for an Internet speed that I didn't ask for I cannot get it changed on the app so I have to suffer through talking to a foreign agent. It really [Edited: "Language"].
(edited)
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EG
Expert
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117.9K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.3K Messages
3 hours ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Xfinity Forums page. You are in the right place ans we are happy to assist you with your plan concerns. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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