Visitor
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2 Messages
How do I get a replacement cable buried?
I have internet issues, I've rebooted, checked cables and outlets, I exchanged the modem, and the problem persists. This happened before, some underground animal chewed my cable. How do I get a new cable run without talking to someone I can't understand?
EG
Expert
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110.3K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.7K Messages
13 days ago
Thank you for reaching out to us here @user_milyg3. I will be happy to check on any internet issue for you from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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