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user_q1p4jp
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3 Messages

Monday, September 9th, 2024 10:13 PM

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How do I find out where the technician is

The AI says there's an outage in my area so they can't connect me with an agent. But the reason I have an outage is that the agent hasn't shown up yet to the appointment 4 hours ago 

Question

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Updated 

9 months ago

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XfinityMartyR

Official Employee

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2.1K Messages

9 months ago

 

user_q1p4jp You should be able to check the Xfinity app for service interruption information, and the status of your technician appointment. 

 

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user_q1p4jp

3 Messages

The app said I didn't have any appointments 

9 months ago

0

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