1 Message

Sat, Jul 31, 2021 7:33 PM

How do I find out when line work is scheduled?

Got an old drop line that needs to be replaced but because it is also attached to a 2nd pole in my yard a standard tech won’t touch it so I need an SRO but for the past couple days when I call they say someone will come today but no one comes. So I need a number or something so I can talk to someone who can actually tell me when the work will get done.


Accepted Solution

Official Employee


220 Messages

2 m ago

Oh no @BuckRodgers3 , this certainly sounds like a unique line situation. Our team would be happy to help with this process and provide updates along the way. I can’t imagine the frustration you must feel right now. You are in good hands moving forward. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!   

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