Hey there, user_qygd5z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! You would want to follow the steps found here and I have shared them below. Please let us know if you have any other questions/concerns, we are happy to help!
When you contact your new phone carrier to transfer your number, they'll ask for an Xfinity Mobile security PIN. You may also hear this referred to as a “transfer” or “port out” PIN.
Select the device associated with the phone number you want to transfer to a new carrier.
Scroll down the page to transfer your number, cancel this line.
Select Learn More.
Select an active line, so we can send you a text message with your security PIN.
The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.
Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.
user_003554 hello, I hope you are having a great day! Are you still having issues locating your pin?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Le3mein Hello and thank you for reaching out via our Xfinity Community Forums. I completely understand how stressful it must be to be locked out of your own phone! That's definitely not a good feeling, and I'm so sorry you're going through this. It sounds incredibly frustrating, especially if you're certain you haven't changed phone carriers.
I'd really like to help you figure out what's going on and get you back into your phone as quickly as possible. To do that, I'd like to take a look at your account and see if there are any recent changes or if I can shed some light on why you might be asked for a PIN.
Could you please send me a direct message with your full name and address? I'll do my best to get to the bottom of this for you. We'll work through this together!
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAdrienne
Official Employee
•
1.4K Messages
10 months ago
Hey there, user_qygd5z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! You would want to follow the steps found here and I have shared them below. Please let us know if you have any other questions/concerns, we are happy to help!
When you contact your new phone carrier to transfer your number, they'll ask for an Xfinity Mobile security PIN. You may also hear this referred to as a “transfer” or “port out” PIN.
Here's how to request your security PIN:
Select an active line, so we can send you a text message with your security PIN.
The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.
Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.
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Le3mein
New Poster
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4 Messages
5 months ago
My phone was working fine until an hour ago when it out of the blue demanded a pin. I have not changed phones.
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Le3mein
New Poster
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4 Messages
5 months ago
I did not change phone carriers and do not know the pin.
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