Hey there, user_qygd5z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! You would want to follow the steps found here and I have shared them below. Please let us know if you have any other questions/concerns, we are happy to help!
When you contact your new phone carrier to transfer your number, they'll ask for an Xfinity Mobile security PIN. You may also hear this referred to as a “transfer” or “port out” PIN.
Select the device associated with the phone number you want to transfer to a new carrier.
Scroll down the page to transfer your number, cancel this line.
Select Learn More.
Select an active line, so we can send you a text message with your security PIN.
The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.
Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.
XfinityAdrienne
Official Employee
•
908 Messages
9 days ago
Hey there, user_qygd5z! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! You would want to follow the steps found here and I have shared them below. Please let us know if you have any other questions/concerns, we are happy to help!
When you contact your new phone carrier to transfer your number, they'll ask for an Xfinity Mobile security PIN. You may also hear this referred to as a “transfer” or “port out” PIN.
Here's how to request your security PIN:
Select an active line, so we can send you a text message with your security PIN.
The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in 24 hours.
Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.
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