How do I File a complaint

Question

Repeated outages over a month long period with no explanation and no ending. Why are we continuing to have problems in the Gales ferry area particularly in an area called Sherwood Forest. We’ve gone hours with no Explanation why it is repeatedly the same area and what they can’t fix. Nor have we been reimbursed for our inconvenience when we can’t work from home or attend to important things that require the Internet what is going on?

XfinityBrianH · Answer

user_5xmtww Thank you for reaching out to us here with your concerns! I am sorry to hear that you have been experiencing interruptions to your Xfinity services, I know how frustrating that can be. You can get informnation regarding an ongoing service interruption by following instructions found here https://www.xfinity.com/support/articles/check-service-outage and you can request a credit for the downtime at the following link https://www.xfinity.com/support/articles/credit-xfinity-assistant.

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How do I File a complaint

XfinityBrianH

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