Visitor
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1 Message
How do I file a complaint about Xfinity and Assurant
I have been fighting with Xfinity and Assurant for weeks. My phone stopped working. I filed a claim because I have been paying for protection for years. Assurant says my carrier has to fix it then Xfinity says Assurant has to fix it. Meanwhile, I had to purchase a new phone without using my old phone as a trade-in. My bill has gone from &140 to over $300. This is crazy. Maybe I should get a full refund for the protection plan I’ve paid for. To whom do I speak?? I am beyond angry.
XfinityJohnG
Official Employee
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2.1K Messages
4 hours ago
Thank you for reaching out here. I will be happy to look into any billing issues on your account from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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