Visitor
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6 Messages
How do I escalate an issue with the Xfinity Stream app?
How do I escalate an issue regarding the Xfinity Stream app? I've posted my issue on the Xfinity StreamForum, but apparently no one from the Xfinity Stream app development team monitors that forum.
I need help getting the latest version of the Xfinity Stream app made available on the LG Content Store; the only place that LG 4K TV owners get use to download and install the app on LG TVs. The version on that app store is very old; version 1.14.4, last updated 10/11/2022. Xfinity publishes the following, "Xfinity Stream app minimum system requirements" on it's support site which stating, "To access and watch 4K content on LGTVs, Xfinity Stream app version 2.2.5 or later is required. In order for the Stream app to effectively deliver high video quality, it needs to be running on a TV with more than 2 GB of available memory. "
Based on that statement, clearly an updated version of this app exists.
LG Custom Support claims that this problem must be addressed by the app developer; Xfinity.
While this ole version works (sort of), it crashes frequently with no error message(s), it just has to be "killed" and re-launched.
To be clear, this problem affects everyone with an LG 4K Tv that wants to use the Xfinity Stream app.
Will an Xfinity employee with the ability to escalate this issue please respond!
XfinityRichard
Official Employee
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2.9K Messages
2 days ago
Hi there, @user_vmw1ad ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry for the trouble you are having with the Xfinity Stream APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_vmw1ad
Visitor
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6 Messages
14 hours ago
I've been trying to work this issue via direct messaging, but it really is not a viable channel. Responses are 15 - 30 minutes apart with no indication that a representative is actually working with me.
I'm asking for someone from Xfinity to respond with an escalation path so that the this issue can be resolved for not only me, but for anyone wishing to install the Xfinnity Stream app on their LG 4K TV.
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