Visitor
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1 Message
How do I downgrade to internet only?
I am looking to downgrade from internet and tv to just internet. How do I go about that?
Visitor
•
1 Message
I am looking to downgrade from internet and tv to just internet. How do I go about that?
CCJoshua1
Problem Solver
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567 Messages
2 years ago
Thanks for reaching out with this inquiry, @user_4ff711. It's always important to have a promotion that meets the needs of your home and budget. We can help you with making changes to your services right here. To get started, would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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