NOTATALLPLEASED's profile

Frequent Visitor

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7 Messages

Wed, Nov 11, 2020 5:00 PM

How do I downgrade to internet only plan?

Comcast sure makes it super difficult to see cost options to downgrade from a Triple Play package to internet only. Cord cutting seems a foreign concept apparently. Oh, and I love the twitter handle, ComcastCares. Oxymoron much? I want my bill under $100 and I'm willing to dump my landline and TV.

Responses

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Thank you for sharing your feedback, @NOTATALLPLEASED! I can understand your frustration since doing this online would be so much more convenient. Because there could be so many different options when downgrading your services, I'd be happy to chat with you and provide those details. I think this may be beneficial when trying to compare the packages and prices you could switch to. 

Can you send me a private message, so I can ask a few more questions to get a better understanding of your needs? To send a message, click on my name, "ComcastChe," then click send a message. Please include your first and last name and service address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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7 Messages

4 m ago

ComcastChe,

Can you assist me with a porting problem?

Again

Expert

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25.5K Messages

4 m ago


@NOTATALLPLEASED wrote:

ComcastChe,

Can you assist me with a porting problem?


Did you send @ComcastChe the requested information via PM?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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