bbdesign's profile

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1 Message

Mon, Dec 7, 2020 10:00 AM

How do I downgrade my service

I need to downgrade my Xfinity TV service. I like the internet service and land line service, but I am paying almost $300/month for channels we do not watch. What are my options?


Official Employee


375 Messages

6 m ago

Thanks so much for taking the time to reach out to us regarding your billing & programming package concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: 

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